Learning that's as diverse as local government

Social workers need regular safeguarding updates.

Housing teams need health and safety compliance.

Care workers need qualifications tracked.

Your current learning system treats them all the same.

Thinqi delivers what generic learning systems can't. Deploy role-specific content in minutes, manage blended events, track professional qualifications and report with confidence. Built for the reality of local government.

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4.7

Programme satisfaction

Net Promoter Scores up to

Within 6 months

of staff promoted

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Within 12 months

Less time on administrative overhead, more time staying ahead of what your local authority needs to excel.

This is how Thinqi transforms local authorities L&D.

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Case study

The client

From austerity to investment in people

Neath Port Talbot Council serves one of Wales' most diverse communities, employing 6,500 staff across education, social care, highways and planning. After a decade of austerity focused on reducing headcount, the council needed to position itself as an employer of choice — one that genuinely invests in its workforce and creates visible career pathways.

The client

Fragmented systems and invisible progression routes

The council's existing learning platform was neither accessible nor fit for purpose. Employees couldn't track mandatory training or understand what development was available. For external social care providers, disjointed processes and spreadsheet chaos made compliance difficult to track and quality impossible to assure.

Woman in navy outfit using a digital tablet with background groups of people and overlay words accessibility, tracking, and compliance.

the solution

Accessibility that finally works

Thinqi gave 6,500 geographically distributed employees an intuitive platform where they could easily access training, understand mandatory requirements and see their career pathway options. What sounds simple was transformative — for the first time, straightforward things actually felt straightforward.

Large diverse group of people in various work uniforms standing together with overlay text career, compliance, training.

the solution

Live data replaced spreadsheet chaos

External care providers moved from printing paperwork and typing results into Word documents to completing training and assessments directly in the platform. Instant results replaced manual marking, and live data replaced training matrices that were only ever as good as the last person who updated them.

Composite image showing a woman in a blue shirt working stressed at a computer with spreadsheets, alongside a smiling woman in the same blue shirt at a laptop, and a user management interface listing three users with 100% progress and completed status.

the solution

Real-time visibility across commissioned services

When inspectors or the local authority visit care providers, compliance is now backed by real-time data rather than outdated spreadsheets. The council can monitor quality across all commissioned services with genuine confidence — and providers can report to regulators without second-guessing their records.

A man is pointing at a laptop screen showing a graph while a woman with a 'Bethan Care Manager' badge listens attentively across the table, with charts related to badge enrolments and statuses in the background.

the solution

Strategic workforce planning, finally enabled

For the first time, the council can pull meaningful metrics from its learning platform — tracking completion rates, identifying skills gaps and informing talent management decisions with evidence rather than assumption. Workforce planning is no longer guesswork.

Woman walking in office hallway using a tablet with an overlay showing progress bars for training courses on Health and Safety and Cybersecurity Awareness, plus a badge awards table.

the result

From cost reduction to genuine investment

After more than a decade where development took a back seat, the council is visibly investing in its people. Employees report improved engagement, the learning and development team receives "endless compliments" about the system, and the ambition to create career progression from cleaner to Chief Executive now has the infrastructure to support it.

find out more

Discover how NPT Council transformed workforce development for 6,500 employees and external care providers, moving from fragmented systems to strategic insight.

Watch the full success story to find out how Thinqi made it possible.

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Explore the platform

Why traditional learning systems fail local authorities:

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One-size-fits-none training

The complexity and diversity of the workforce gets lost in rigid, generic platforms.

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Events hosted elsewhere

Your LMS only handles e-learning. Face-to-face workshops and blended programmes live in other systems, creating a disjointed experience for everyone.

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Audit panic

When the HSE or auditors come calling, you spend days hunting through records and manually exporting data, hoping nothing's been missed.

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Learning that doesn't transfer

Staff complete modules, tick boxes and forget everything. Nothing ensures what they learn actually changes how they work.

How Thinqi solves what others can’t:

A healthcare worker standing between two progress cards titled 'Health & Safety in the Care Environment' and 'Protecting Adults at Risk of Harm,' with progress bars at 82% and 2%, respectively.

Role-based pathways automatically assign the right training to the right people, from street cleaners to social workers.

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Run face-to-face workshops, inductions and blended programmes alongside e-learning in one system.

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Real-time dashboards show exactly who's trained and competent across your entire organisation.

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Create learning experiences that embed proven learning science to ensure retention and application.

Show me how

Award-winning learning

From spreadsheet chaos to strategic workforce development

Tight budgets, hard-to-fill posts, and outdated technology — Neath Port Talbot Council faced the pressures every local authority knows. This case study reveals how they rebuilt their learning infrastructure and gave 6,500 employees a system that actually works.

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Case study cover for Neath Port Talbot Council by thinqi, featuring a man in a hard hat writing on a tablet and a woman reading from a folder against a background of blue and pink squares.

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What they did:

Replaced fragmented systems with a single, accessible platform for 6,500 geographically distributed staff

Created visible career pathways from entry-level roles through to senior leadership

Eliminated spreadsheet-based compliance tracking with live, real-time training data

Streamlined training for external social care providers, enabling instant results and confident regulatory reporting

Unlocked strategic workforce metrics to inform talent management and skills gap analysis

Stable, scalable and always secure

Frequently asked questions

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Where is our data hosted?

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All data is hosted exclusively in UK-based data centres, ensuring full compliance with UK GDPR and data sovereignty requirements. Your data never leaves UK jurisdiction, and we can provide detailed infrastructure documentation including our disaster recovery and backup procedures.

Does it integrate with our existing HR/workforce systems?

Thinqi integrates with most major HR systems, Active Directory/Single Sign-On, and can connect to your existing data infrastructure via API or scheduled data feeds. This means automatic user provisioning, seamless authentication, and consolidated reporting. We'll conduct a technical discovery session to map specific integration requirements for your environment.

Are you on any public sector procurement frameworks?

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Yes, we're on the Crown Commercial Service G-Cloud framework, which simplifies procurement and ensures you're getting pre-negotiated, compliant pricing.

How long does implementation take?

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Most organisations are up and running within 4-8 weeks from contract signature, depending on complexity and integration requirements. We provide dedicated implementation support including data migration, system configuration, administrator training, and a phased rollout approach that minimises disruption to operations.

How is Thinqi priced?

ROI within the first year with benefits including reduced admin time, improved compliance, and eliminated legacy costs.

Pricing is based on the number of learners and the features you need. We offer transparent, scalable pricing that fits public sector budgets with flexible payment terms. Most organisations find ROI within the first year through reduced admin time, improved compliance, and eliminated costs from legacy systems or manual tracking. We can provide a detailed cost-benefit analysis specific to your organisation's size and requirements.

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Your sector. Your challenge. Their solutions

Learning that's as diverse as local government

See Thinqi in action