In the dynamic world of policing, critical information can change overnight, demanding immediate and widespread dissemination to ensure officers and staff remain safe and lawful. For Norfolk & Suffolk Constabularies, their previous learning system was a significant bottleneck; it was cumbersome, outdated, and made transforming dynamic information into professional, accessible learning content a challenging and time-consuming ordeal.
Richard Game, Blended Learning Manager, identified an urgent need for a modern solution that could keep pace with evolving legislation while enabling the rapid creation and delivery of high-quality, engaging learning resources for a mobile, 24/7 workforce.
The need was clear: quickly transforming critical information into actionable learning. Richard explained, ‘The very nature of policing – it’s a very dynamic environment to work in… if the government or College of Policing or locally there is an overnight change in law or legislation we have to react to that. We need to make sure products are available to keep staff safe and lawful and up to speed with the latest information.’ Their old LMS offered limited functionality and an outdated interface, making quick content development and deployment nearly impossible.
Creating high-quality learning content, quickly
Thinqi has been instrumental in overcoming this hurdle, significantly removing barriers to employee engagement by streamlining content creation and delivery. ‘The advantage with the new Thinqi system is that it allows us to deploy quite quickly material and resources that look really professional,’ Richard noted. He highlighted the ease of use with features like Playlists: ‘Being able to use the inbuilt functionality to drag and drop templates of what the pages need to look like, adding images, adding videos, adding text is super easy.’ This efficiency means, ‘it allows us to put something out and publish it really quickly.’
Easy access to learning content for frontline staff
Thinqi also makes it easier than ever for frontline staff to access learning content once it's created. ‘We can give our frontline staff simple links to directly access the learning content they need,’ Richard stated. He contrasted this with their previous process: ‘Previously we would send out emails that would say you need to access learning here by clicking onto this link, going into this pathway and having to find it.’ Now, communication includes ‘a single link from the Thinqi site directly to that piece of learning or material with single sign-on so they don’t have to remember a username or password…they go straight in and undertake the learning.’ This seamless, direct access ensures that vital updates and learning are consumed efficiently, directly supporting staff in staying safe, lawful, and effective.
Rapid response: The Thinqi impact
Thinqi has empowered Norfolk & Suffolk Constabulary to master the challenge of rapid content creation and delivery in a highly dynamic environment. By providing intuitive, user-friendly tools like Playlists and drag-and-drop functionality, Thinqi enables the quick transformation of critical information into professional, accessible learning materials.
This efficiency, combined with seamless single sign-on access for frontline staff, ensures that the Constabulary can react immediately to legislative changes, keeping their workforce safe, lawful, and operating at peak effectiveness. Thinqi's role in streamlining content development proves its invaluable contribution to delivering a better, more responsive service to the community.
We partnered with Norfolk & Suffolk Constabularies to overcome challenges in engagement, compliance, and content creation within their learning and development strategy. Explore the other success stories here.